Frequently Asked Questions | Secret Boutique

Select currency

Empty

Total: 0,00 €

Secret Boutique

It's our secret

Customer Care

+30 210 600 8423

Frequently Asked Questions

Here you can find answers to all popular questions about purchasing from Secret Boutique.

 

How can I purchase from Secret Boutique?

From our online store. Using the easy and secure ordering process of www.secretboutique.gr

How will the purchased items be sent to me?

The shipping is as follows:

  • Standard Shipping
    • in Greece with post services by Geniki Tahydromiki (FREE)
    • abroad with post services by Elta.gr (FREE)
  • Express Shipping
    • abroad with post services by Elta.gr (€10)

Whichever way you choose to pay (credit card, cash, PayPal, bank transfer into our bank account) the shipping is ABSOLUTELY FREE in all of Greece and abroad for Standard Shipping.

How long will it take for me to receive it?

The delivery to Attica, Greece and to all other major Greek cities is from 1 to 2 working days from the next day of your order. Delivery is 2 to 3 working days for remote areas in Greece and in countries abroad usually takes from 3 to 8 working days.

Will I receive an informational e-mail?

When the goods leave the Secret Boutique warehouse secretboutique.gr will send you an e-mail through which you will be notified that your order is en route and has a specific tracking number which you can track on the website of Elta.gr.

How can I pay?

You can select one of the following forms of payment depending on your preference:

  • Payment with cash on delivery. (This applies only to orders within Greece)
  • Payment using our  bank account. (This applies only to orders within Greece)
  • Bank deposit to PIRAEUS BANK ACCOUNT
    Account Nr: 5512-054918-827
    IBAN: GR89 0172 5120 0055 1205 4918 827
    SWIFT-BIC: PIRBGRAA
     
  • Payment by credit card
    • Visa
    • Mastercard
    • Maestro
    • Visa Electron
    • Diner's Club
  • Payments with PayPal

PayPal is an online money transfer service. Used worldwide for secure transactions on the Internet. The company that operates this is the same that operates eBay so for this reason most eBay transactions are made through PayPal.

Why is PayPal secure?

Because the only one who knows the card details is PayPal itself. The recipient receives only money and NO card numbers. Additionally, the communication is encrypted which means that third parties cannot intercept the transactions.

If I want to return what I have bought what should I do?

There is an easy way and clear information in order to return your goods.

For the return of products you can contact us via e-mail to info@secretboutique.gr, or by phone at +30 2130 250 276 or via chat on the home page of our facebook account (Secret Boutique).  Secretboutique.gr will process the return request of your order and will send you adequate information in order to proceed with the returning of the goods. We emphasize to our customers that, for organizational reasons, if there is no prior contact with one of the above ways, then there is a chance that your product will never reach our warehouse. A prerequisite for the return of the product is to be in original condition (except when there is a defect) with proof of purchase or with any other form.

Please refer to the Returns Section for further details.

Will I pay the shipping costs for my return?

The return of a product is free of charge if it is done within 15 days from the date of delivery. For more details please refer to the Returns Section.

When do I have the right to return a product?

The reasons why you may return a product are:   

  • Change in size
  • There is a manufacturing defect
  • The style is different from what you ordered
  • Change to a different product

If I do not want to change my product ASAP can I be credited the money?

If you do not want to replace your product, you can exercise your right of withdrawal pursuant to which and within 14 days of the date stated on the sales receipt and your money is credited to a bank account or credit card that will indicate to us. You can also have your money credited  via e-coupon that we will send you to your e-mail for you to use it in a future order.

Which address should I return my product to?

Secret Boutique

Meligala 21, Halandri
15234 Athens, Greece


Tel +30-2130 250 276
e-mail: info@secretboutique.gr